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416 Cars & Auto begins every diagnosis with an assessment, in which we attempt to confirm symptoms if any, road test the vehicle, scan for possible codes, search for technical service bulletins, and determine a course of action for further diagnostic testing if necessary. Unless recently completed, we also perform a courtesy inspection at this time so that we can inform the customer as to the overall condition of the vehicle. This allows the customer to make an informed decision as to whether continuing with additional diagnosis or repair is worthwhile or affordable.

Diagnosis is not limited to scanning a vehicle for codes when light is illuminated. It is also necessary to spend the time to properly assess and diagnose concerns in virtually all vehicle systems. These include drivability, NVH (noise, vibration, and harshness), starting and charging systems, body electronics, air conditioning, and more.